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Cancellation policy

 

Legal right of withdrawal 

You have the right to revoke this
contract within fourteen days without giving reasons by means of a
clear statement (eg a letter sent by mail, fax or e-mail). The revocation period is fourteen days from the day of the
conclusion of the contract and after receipt of this instruction.
To exercise your right of revocation and to comply with the revocation period, it is sufficient to send the revocation to
in time if the declaration is made on a durable
data carrier (e.g. letter, or e-mail). The revocation is to be addressed to:
Regional Hero GmbH
Propststr. 8
10178 Berlin - Handeslregister: Berlin Charlottenburg - HRB 218080 B
support@das-b-card.de

You can use the attached sample cancellation form for the cancellation, which
is, however, not mandatory.
Please be sure to include the order number of the order process as well as
the voucher number and the PIN in the revocation, as we cannot process your revocation without this information
. Please do not forget to include your bank details
(IBAN) with your revocation.

Consequences of revocation

In the event of an effective revocation, the services received by both parties
shall be returned. If you have requested that the services should already begin during the
revocation period, you are obliged to pay compensation for the value of the services provided up to the time of revocation
and must pay us an appropriate amount,
which corresponds to the proportion of the
services already provided up to the time at which you notify us of the exercise of the
right of revocation with regard to this contract, compared to the total scope of the services provided for in the contract
. If this obligation to pay compensation exists,
this may result in you having to fulfil the contractual payment obligations for the period
until the revocation. Your right of withdrawal expires prematurely if the contract
has been completely fulfilled by both parties at your express request before you have exercised your
right of withdrawal.
Obligations to refund payments must be fulfilled within 30 days
. The period begins for you with the dispatch of your notice of cancellation and for us
with its receipt.

END OF THE CANCELLATION POLICY

Expiry of the right of withdrawal

The right of withdrawal expires in the case of a contract for the provision of services,
if we have provided the service in full and have only begun to provide the service
after you have given your express consent to this and
at the same time confirmed your knowledge that your right of withdrawal expires upon complete
fulfilment of the contract by us.

Sample cancellation form

You can use the withdrawal form for a withdrawal, but it is not mandatory.
Here you can find the sample revocation form as a PDF download

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